Knowledge & saved answers
Training sources, Q&A pairs, custom answers, files and snippets, so Fini answers the way your team already does.
Free migration · nothing left behind
Switch to Fini without losing a single conversation
Your old tool holds years of customer conversations, answers your team perfected, contacts and tags. Bring all of it with you. We move it for free, check it with you, and you only switch when you're happy.
Short answer
Fini.ai migrates your history from your current chatbot or helpdesk for free: knowledge and saved answers, conversation transcripts, contacts and leads, tags and ratings, and widget settings. You can upload an export file, connect your old tool, or let our team do it for you. Nothing is deleted from your old tool, and you can run both side by side before switching.
What comes with you
Conversation history
Every transcript with its date, channel, customer and outcome. Searchable in Fini from day one.
Contacts & leads
Names, emails, companies and any fields you captured, linked to their past conversations.
Tags, ratings & notes
Labels, CSAT scores and internal notes, so your reports don't start from zero.
Settings & tone
Greeting, persona, brand colours, business hours and handover rules, recreated in Fini.
Helpdesk tickets
Moving to Fini Resolve? Past tickets and macros come across too, so Fini learns from real resolutions.
Where you can move from
Chatbase · Intercom (including Fin) · Zendesk · Freshdesk · Gorgias · Tidio · Crisp · HubSpot · Chatling · SiteGPT · Wonderchat · CustomGPT.ai · Botpress · Voiceflow · LiveChat · or any tool that exports CSV or JSON. Don't see yours? Ask us. If your data can leave your old tool, we can bring it in.
Three ways to move
1 · Upload an export
Download the export file your old tool provides (CSV, JSON or ZIP) and drop it into Fini. Fields are matched automatically and you confirm before anything imports.
2 · Connect your old tool
Where the old tool offers an API or app connection, connect it once and Fini pulls your history directly, including attachments where available.
3 · We do it for you
Send us access or the files and our team migrates everything, checks it with you, and hands over a summary of what moved. Free on every plan.
How we keep your history safe
- Nothing is deleted at the source. Your old tool stays exactly as it is until you cancel it yourself.
- Side by side first. Run Fini in the background on real questions, compare answers with your old bot, and only switch the widget when you're confident.
- You review before it goes live. Past answers become draft knowledge. Nothing is used to reply to customers until you approve it.
- Choose what to leave behind. Exclude date ranges, channels or personal data you don't want to carry over.
- Yours to take away, too. Everything in Fini, imported or new, can be exported as CSV or JSON at any time. No lock-in.
Your history makes Fini smarter
Fini reads your resolved conversations and suggests answers your team has already given many times, so on day one it knows your real customer questions, not just your website. You approve each suggestion; nothing goes live automatically.
What switching looks like
| Step | What happens | Typical time |
|---|---|---|
| 1. Tell us where you're coming from | Pick your old tool, or send us your export | 2 minutes |
| 2. Import | Knowledge, history, contacts and settings come across | Minutes to a few hours, depending on volume |
| 3. Review | You check a summary of what moved and approve suggested answers | 15–30 minutes |
| 4. Side by side | Fini answers in the background so you can compare | As long as you like |
| 5. Switch | Swap one line of code or one app install. Done | 1 minute |
During early access, our team handles every migration personally.
Questions
Will I lose my chat history if I switch to Fini?
No. Fini imports your past conversations, knowledge, contacts, tags and settings, and nothing is deleted from your old tool. You can keep both running side by side until you're ready to switch.
How much does migration cost?
Nothing. Migration is free on every plan, including Free, and during early access our team does it for you.
Can I import from Chatbase or Intercom?
Yes. Upload the export your old tool provides, connect it where it supports an API, or let us migrate it for you. The same applies to Zendesk, Freshdesk, Gorgias, Tidio, Crisp, HubSpot and any tool that exports CSV or JSON.
What if my old tool doesn't have an export button?
Tell us which tool it is. Most tools offer an export or an API, sometimes on request from their support team, and we'll guide you or do it with you.
Is imported data used to answer customers straight away?
No. Imported answers arrive as drafts that you review and approve. Your history is searchable immediately, but Fini only uses what you've approved.
Can I export my data out of Fini later?
Yes, at any time, as CSV or JSON: conversations, knowledge, contacts and settings. We believe you should never be locked in.