Fini resolves what goes wrong after the order.

Fini resolves what goes wrong after the order. It's an AI resolution agent for online stores, Shopify first, and it also works on WooCommerce and any website. It tracks orders live and handles returns, refunds, exchanges, order edits, cancellations, address changes and subscriptions within limits you set, checks that each outcome actually happened, and hands anything else to your team as a finished ticket with a drafted reply. It answers product and policy questions from your website too, with sources. Service businesses and SaaS teams use it as well.

You type one thing: your website address. Fini finds and reads your pages, learns your tone, logo and colours, then tests itself on 20 typical customer questions and shows you the results. You fix anything that's off and paste one line of code, with step-by-step guides for Shopify, WordPress, Wix and Webflow. You only create an account when you publish.

Yes. The Free plan includes 50 resolved problems every month, forever, with unlimited messages in each and no card. Your agent is never deleted for being idle. Paid plans start at $19 a month for 300 resolved problems and remove the Fini badge.

One customer issue that Fini resolved without your team: it wasn't handed over, the customer didn't give a thumbs-down, and they didn't come back about it within 24 hours. Every AI message in that conversation is included. You only pay for problems Fini resolves; anything handed to your team doesn't count. When you reach your plan's limit, new questions go to your team as finished tickets until the 1st or until you upgrade. There are no overage bills, and you can upgrade any time.

Every conversation is in your inbox. If you don't like an answer, click it, write what it should have said, and Fini turns that into a rule it follows for every similar question. Each week Fini also emails you the questions it couldn't answer, with a drafted answer for each. You approve or teach it with one click.

It says so instead of making something up, then offers a person. It takes the customer's name and email and sends you a finished ticket: what they want, what Fini checked, what's still needed and a drafted reply. It arrives in your Fini inbox and by email, and can go straight into Zendesk, Freshdesk or Intercom as a ticket, with Gorgias and Help Scout in beta. You can also jump into any live chat from your inbox: Fini pauses and the customer sees your messages.

Yes. Connect Shopify and Fini looks up an order's payment, fulfilment, items, stock and live tracking. It opens returns or proposes them for your OK, issues partial or full refunds, exchanges a size or colour after delivery, and before an order ships it can cancel it with a refund, change the address or edit it (swap a size or colour, change a quantity, remove an item), invoicing or refunding any difference. Connect Stripe and it can pause, resume or cancel subscriptions, send a secure link to pay a failed invoice, and make a stay offer within your limit. You set the limits for each action: Automatic, Ask me or Off, with money limits, daily caps and per-customer caps, and customers confirm their email with a one-time code first. Fini then checks the result in your store; if something didn't go through, you're told and the chat comes back to your inbox. WooCommerce order actions are in beta. Booking inside the chat is coming soon; Fini can share your Calendly or Cal.com link.

On any website, with one line of code and step-by-step guides for Shopify, WordPress (including WooCommerce), Wix, Webflow, Squarespace and Google Tag Manager. Forward your support inbox to Fini and it answers email too, in the same thread. Finished tickets can also be posted to a Slack channel. Messenger, Instagram, WhatsApp, voice and answering inside Slack are coming soon.

Resolve is an add-on for teams that run a helpdesk, live today for Zendesk and Freshdesk, with Intercom in beta. Fini checks for new tickets every 5 minutes. In Suggest mode it posts a drafted reply as a private note for your team; in Auto mode it sends the reply only when it passes Fini Assured verification with high confidence, and drafts otherwise. It costs $0.39 per resolved ticket, with the first 100 free, no minimum and no seat fee, and it's free during early access. Gorgias and Salesforce are coming soon. Try it free.

Assured is a switch you turn on for each agent. Before a reply is sent, a second, independent AI model checks every factual claim in it against your sources and account data. Fixed safety rules also block unsourced money figures, card numbers, IBANs, keys and absolute promises. Anything that fails goes to your team instead of the customer. It's $29 a month, free during early access. Try it free.

Fini sets itself up from a URL in about 3 minutes, resolves post-order problems like returns, refunds and cancellations instead of only answering, and charges for resolved problems, not messages: $19 a month for 300, with every message included and handed-over problems free. On Chatbase, each AI message uses a credit whether or not the issue is solved; Hobby is $40 for 700 credits, and removing the branding is a $99 add-on. Intercom Fin charges about $0.99 per resolution plus seats. Fini includes unlimited teammates on every plan, and for teams on Zendesk or Freshdesk (Intercom in beta), Fini Resolve adds helpdesk automation at $0.39 per resolved ticket.

Yes, free. Our team imports your saved answers and knowledge, past conversations, contacts, tags and settings for you from tools like Chatbase, Intercom, Zendesk, Freshdesk, Tidio and Crisp, or any tool that exports CSV or JSON. Nothing is deleted at your old tool, imported answers arrive as drafts you approve, and you can run both side by side before switching.

Your content is used only to answer your customers. We never use it to train AI models, it's encrypted in transit and at rest, card, bank and ID numbers customers type are masked before they're stored or read by the AI, and you can delete an agent and all of its data at any time.

Customers can write in their own language and Fini replies in the same language, using your content. You don't maintain any translations.

Yes. Monthly plans cancel at the end of the month. Yearly plans save 20%. The Free plan never expires.

Fini is built by Fini LLC, a US company founded in 2022. You can reach us at [email protected].