Where is my order?
Looks up the order and replies with live status and tracking.
For e-commerce · Shopify · WooCommerce
An AI support agent for online stores
"Where's my order?", "Can I change the size?", "How do returns work?" Fini answers them instantly, looks up the actual order, and makes the change when your rules allow it.
Live in under 3 minutesFree forever planNo card
Short answer
Fini.ai is an AI chatbot for e-commerce that reads your store, answers product and policy questions, looks up and changes orders, starts returns within your policy, and hands anything unusual to you with a summary. It's free for 250 replies a month and $19/mo for 2,000.
What it handles for a store
Order changes
Address, delivery date or variant swaps before fulfilment.
Returns & exchanges
Checks eligibility against your policy and starts the return.
Product questions
Sizing, materials, stock and compatibility from your product pages.
Discount & shipping FAQs
Thresholds, delivery times and regions, always current after re-sync.
Human handover
Damaged items, VIPs and complaints go to you with the chat summary.
Why stores choose Fini
- Actions on every plan: order lookups aren't locked behind a $150 plan.
- Unlimited teammates, so your whole team can review and correct answers.
- Works in your customer's language, from your own pages.
Setting up on Shopify? Read how to add an AI chatbot to Shopify.
Questions
Can Fini track orders?
Yes. With read access to your orders, Fini answers order-status questions with live status and tracking links.
Can it process refunds?
It can start a return or refund within the rules you set, and confirms with the customer first. You choose what it may do on its own.
Keep reading
Paste your site. Meet your agent.
Free forever plan. No card. No sales call.